Frequently asked questions
How do I place an order?
Easy! Order directly through this site (www.bakemeasmile.com). Browse the mouthwatering goodies on our shop page, add any that take your fancy to your basket, follow through the checkout steps and VOILA!
How long will my order stay fresh for?
Our products are made without artificial preservatives because we love to bake fresh, delicious treats with ingredients that we can actually pronounce.
What allergens are in the products?
All of our products may contain milk, eggs, soya, wheat (gluten), or nuts.
Do you offer gluten free / vegetarian / vegan options?
At this moment in time, no. We do hope that in the near future this may be something we can provide.
Do you deliver internationally?
Sadly, no. We are based in the UK and cannot deliver out of the country just yet.
When will my order be delivered?
We will aim to dispatch all orders received as soon as possible and this can happen as soon as the same day but might take up to 5 working days. We cannot be more specific as this changes on a day to day basis depending on how many orders we receive. Delivery will take between 1 and 3 working days from dispatch.
Where do you deliver to?
We deliver throughout the UK. Our standard shipping includes postcodes in England, Wales & the majority of Scotland. However, Royal Mail charge extra to deliver to the Scottish Islands and Highlands as well as Northern Ireland or Channel Islands.
Can I choose a specific delivery date?
Unfortunately it is not possible to choose or request delivery date and any requests made at the time of order are not seen as it is an automated process. We dispatch orders as soon as we can. We would always recommend you to order earlier rather than later - it's much better to receive an early birthday present than a late one for example.
Returns & Exchanges
Our products, wonderful as they are, are perishable items and unfortunately we can’t offer you a refund. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.
We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to our return address to deal with them.